Help Center

Cancellations

In the unfortunate circumstance of you changing your mind after placing an order, you can cancel the order (or part of the order) within 24 hours from the order confirmation date, or before it is put into production, whichever is earlier at zero cost.

Returns

General Return Policy

We offer a 15-day return policy for all Quartermeister Home Retail Pvt. Ltd. furniture under the following circumstances:

1. No Questions Asked Return: We offer a 15-day trial period for all solid wood products (excl. textiles, accessories and upgrades as listed in the catalogue) purchased on our website — full-price or on sale. If you’re not sold in 15 days, you can return your product, and even if you’ve used it you'll get a full refund on your purchase. No catch! In case the products show minor defects, Quartermeister Home Retail Pvt. Ltd., will within our discretion choose whether to replace the entire product or replace parts that make the product fully applicable for the intended use.
2. Defective - If the item delivered to you is defective, it shall be processed under this criterion rather than (1) above. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product. Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects. We would urge you to report any defects within 10 days of delivery for us to efficiently tackle the root cause of such defects and help you with alternatives. Quartermeister Home Retail Pvt. Ltd., will within our discretion choose whether to replace the entire product or replace parts that make the product fully applicable for the intended use.

Unfortunately, in the event of you noticing any concerns, regarding damage, incomplete products, or missing components after 15 days of receipt of delivery, we will not be able to accept such return or exchange.

To support fast, affordable shipping and responsible recycling, a return shipping fee applies:

1. 5% of the product price if returned with original packaging.
2. 10% of the product price if original packaging is missing.
3. Maximum return shipping fee: ₹5,000 per item.

Products that arrive damaged or defective are covered by our warranty and will not incur a return shipping fee.

Refunds will be issued to the original payment method within 48 hours of the carrier receiving your return. Please allow up to 2 weeks for processing by your financial institution.

How to Initiate a Return

1. Please send in a mail to help@quarters.living, clear photos that are required before processing returns or replacements.
2. Our Customer Support Team will contact you within 24-48 hours with further instructions. Within another 48-hours of providing all required details, we will assuredly provide an adequate resolution, and initiate all processes from our end.
3. Quartermeister Home Retail Pvt. Ltd. will provide a return shipping service with our partner or schedule a pickup, depending on the item and location

Returns must be initiated within 15 days of delivery. Delivery confirmation from the carrier determines the start date, not the unboxing date.

Return Eligibility

1. Items must be inusable condition (no stains, tears, burns, pet damage, odours, etc.).
2. Returns are subject to Quartermeister Home Retail Pvt. Ltd.’s sole discretion based on product condition.
3. Items shipped outside of India are not eligible for return.
4. Missed return pickups will result in a fee, disclosed during scheduling.
5. Individually purchased components/add-ons (not part of the original order) are not returnable.
6. Returns due to color variation or firmness preferences are allowed but subject to return fees and subject to Quartermeister Home Retail Pvt. Ltd.’s sole discretion due to the natural characteristics of the material used, like appearance or texture (especially for solid wood products). These are not defects.
7. The return process must be completed within 7 business days of receiving return instructions.

Accessory Returns

1. Pillows, throws, and decorative accessories must be returned within 30 days of delivery
2. Items must be in new condition, with no signs of use or damage.
3. Pillow covers must be in original packaging; inserts must be unopened.
4. Throws must be returned folded, tied, and in original packaging.
5. Outdoor furniture covers must be sale-able and in original packaging.

If return conditions are not met, Quartermeister Home Retail Pvt. Ltd. cannot accept the item, and no refund will be issued.

Exchanges

We offer one free exchange within 30 days for changes in fabric, leg finish, or similar attributes, provided the original packaging is intact.

How to exchange:

1. Submit a return request, indicating an exchange.
2. We will process the return without fees and issue a full refund.
3. You can place a new order for the replacement item

Notes:

1. Exchanges are only available for furniture, not accessories or lighting.
2. Additional exchanges are subject to standard return fees.

Accepted Payment Methods

We accept the following payment options through a leading Indian payment gateway:

1. Credit Cards (Visa, MasterCard, American Express, RuPay, etc.)
2. Debit Cards (All major Indian banks)
3. Net Banking
4. UPI Payments (Google Pay, PhonePe, Paytm, etc.)
5. Digital Wallets
6. EMI Payments (Available for eligible transactions)

EMI Payment Plans

For orders above ₹10,000, we offer No-Cost EMI and Standard EMI options in partnership with leading banks.

1. EMI eligibility and interest rates depend on your bank.
2. In case of a return or cancellation, the EMI will be adjusted accordingly.

Security & Fraud Protection

All transactions are encrypted and secure, complying with RBI and PCI DSS regulations. Quartermeister Home Retail Pvt. Ltd. does not store any payment details for security purposes.

Refund Policy

General Refund Guidelines

Refunds are processed based on your payment method and the reason for return or cancellation:

1. Refunds will be initiated within 2-3 business days after refund approval post inspection.
2. The amount will be credited to your original payment method within 5-7 business days (depending on your bank's processing time).
3. For EMI payments, refunds will be adjusted to ensure the remaining EMI continues as per bank policies.

Refund Modes

1. Original Payment Mode (Credit/Debit Card, Net Banking, UPI, etc.)
2. Wallet Credit (Available for faster refunds and future purchases)

Non-Refundable Items

1. Accessories, textiles, and home decor items (unless defective)
2. Items damaged due to improper use or negligence

If you have any concerns regarding payments or refunds, please contact our Customer Support Team for assistance.

Quartermeister Home Retail Pvt. Ltd. is committed to providing transparency and a hassle-free shopping experience. Thank you for choosing us!

Warranty Coverage

1. Valid for one year from the date of receipt of delivery.
2. Covers manufacturing defects and shipping damage.Requires proof of purchase (order number and email used to place the order).

Exclusions

Warranty does not cover:

1. Negligence, misuse, accidents, or modifications
2. Pet damage, stains, burns, odors, or improper cleaning
3. Commercial use or abnormal wear

Extended Warranty

To provide additional peace of mind, we offer 3-year and 5-year extended warranty plans , available for purchase at checkout. Our extended warranty covers:

What’s Covered?

1. Accidental stains, rips, and tears
2. Broken frames, metal components, and zippers
3. Chipped, cracked, or peeling wood
4. Product defects beyond the initial one-year manufacturer’s warranty

What’s Not Covered?

1. Damage that occurs during delivery
2. Damage from natural disasters, abuse, or theft
3. General product misuse or neglect
4. Multiple claims filed at the same time
5. Claims not initiated within 30 days of the issue occurring

Our extended warranty is non-transferable and does not cover resold items.

At Quartermeister Home Retail Pvt. Ltd., we prioritize quality, customer satisfaction, and sustainability. If you have any questions, our support team is always here to help!

Reference:

What is Covered?

Food, beverage, human, and pet stains
Accidental rips & tears
Broken zippers
Chipped, cracked & peeling wood
Minor burn & heat marks
Product defects, after the manufacturer’s warranty expires
No deductibles or hidden fees
Receipt-less claims process
24/7 customer support
Product repair or replacement
Electrical power surges

Any defect caused due to Negligence, misuse, accidents, or modifications even in the above listed cases will be the sole discretion of Quartermeister Home Retail Pvt. Ltd. and will not be subject to warranty claims.

What is NOT covered:

Damage that occurs during product delivery
Pet damage (other than bodily fluids)
Odor elimination
Stains resulting from acid, ink, wax, dyes, bleach (outside of recommended use) or similar liquids
Natural disasters
Fortuitous events
General abuse of the product
Theft or loss of the product
Multiple claims filed at the same time
Claims not initiated within 30 days of the issue.

Material Sourcing & Sustainability

1. We use 100% solid wood Frames for all primary furniture pieces, ensuring durability and longevity.
2. Our wood is responsibly sourced from certified sustainable forests, reducing environmental impact.
3. We prioritize low-VOC finishes and adhesives to promote healthier indoor air quality.
4. Metal components, where used, are made from recyclable, rust￾resistant alloys for structural integrity.
5. Upholstery fabrics are chosen for their high wear resistance, fade resistance, and eco-friendly production processes.

Types of Materials Used

Wood

1. European White Ash, Rubberwood are primarily used for their aesthetic appeal and strength.
2. All wood is kiln-dried to prevent warping and cracking.

Finishes & Coatings

1. Available in Warm Oak, Teak, and Walnut finishes.
2. Applied using non-toxic, water-based sealants to enhance durability and safety.

Upholstery

1. A selection of premium fabrics, velvet and vegan leather options.
2. Stain-resistant, easy-to-clean, and fade-resistant materials.

Hardware & Fasteners

1. High-quality stainless steel, brass, and powder-coated metals.
2. Engineered for long-term durability and ease of use.

Care & Maintenance

1. Wood: Wipe with a soft, damp cloth and avoid harsh chemicals.
2. Upholstery: Use fabric cleaners designed for the material type; vacuum regularly.
3. Metal Components: Clean with a dry or slightly damp microfiber cloth to prevent corrosion.

Recycling & Disposal

1. Our products are designed for long-term use, but we encourage responsible disposal.
2. Wood and metal components can be recycled or repurposed at certified facilities.
3. Packaging materials are 100% recyclable.

We take pride in offering materials that align with our commitment to sustainability, durability, and customer satisfaction. If you have any questions about our materials, please reach out to our support team for more details.